Freshdesk : Help Desk Software For Small Business
What is Freshdesk?
What is Freshdesk? – Freshdesk is a software to facilitate the work of Customer Support. If you've always been busy with answering questions from customers through various channels such as email, phone, portal, LiveChat, Twitter, Facebook, or the very time-consuming Feedback Widget, now you can respond through a platform called Freshdesk. Freshdesk is a software that accommodates or manages all your conversation services with customers from various channels on one platform.
The job of answering customer questions is sometimes tiring, especially if you actually have answer templates for the same and repeated questions. Some companies also implement questions via email which will be followed-up by several staff. The problem is, sometimes staff don't know each other which emails have been replied to and which ones haven't. For that, make it easy for customer handling activities with Freshdesk because Freshdesk is specially designed for customer support.
8 Freshdesk Benefits you get
1. Freshdesk Track customer conversations by turning them into Tickets
At Freshdesk, there is a Ticketing feature that allows you to convert all incoming emails into Tickets. You can prioritize, categorize, and forward customer messages to the right people or answers. Supported with Team Inbox, SLA Management, Agent Collision Detection, Custom Ticket Status, Scenario Automation, and Canned Responses so you never lose track of messages sent by your customers.
2. Freshdesk Solve problems with the team to become the best Customer Support
Freshdesk helps you work closely with your company's existing team members to provide your customers with fast and consistent answers. Working together as a team to solve customer problems can be done quickly and efficiently. Several supporting features such as Team Huddle, Shared Ownership, Linked Tickets, and Parent-Child Ticketing are ready to help you to do this Customer Support collaboration.
3. Freshdesk Unify all information with multichannel support
As we said at the beginning, Freshdesk accommodates various communication channels. If the process of service, support, and fragmented customer data across multiple channels is quite time-consuming and effortless, Freshdesk makes your job easier. You can unify all information and manage it on one platform. So far, Freshdesk supports multichannel such as Email Support, Phone Support, Chat Support, Website Support, Facebook Support, and Twitter Support.
4. Freshdesk Increase team productivity with automated systems
Shorten your time serving customers with Automation from Freshdesk. Utilize Freshdesk's built-in capabilities such as Ticket dispatch, Intelligent ticket assignment, Time-triggered automation, Event-triggered automation, Automatic email notification to automate repetitive tasks. To ensure that your support process is as smooth as possible, you can automate your routine tasks such as setting priorities, following up on tickets and other operational tasks that help you run your support. This way, your team can make better use of their time and create a seamless support experience for customers.
5. Freshdesk Self service, empower customers with knowledge
Help your customers to solve their own problems. Create self-service experiences that support your brand in increasing customer satisfaction. There are Automatically suggest solutions, Email to Kbase, Feedback mechanism, Solution article analytics, Forum moderation, and Forum topic to ticket links that allow you to empower your customers to create self-service experiences. Enabling this self-service not only helps customers find solutions faster, but also empowers them with useful knowledge. It also helps reduce your ticket volume.
6. Freshdesk Reporting is complete, measurable, and increases productivity
There is a Reporting feature on Freshdesk that can help you monitor productivity performance. Based on the results of this report, you can make data-driven decisions to improve your team's performance, measure and improve efficiency, identify issues, and plan based on metrics. Here you will be assisted directly with very convenient features such as Helpdesk reports, Customer satisfaction ratings, Dashboards, Answers and Insights, to Schedule reports.
7. Complete customization capabilities
Don't be swayed by complicated customer service activities. Make the job of helping these customers as easy as blinking. With Freshdesk, you can customize your workflow or workflow with your team work, customer portal, agent role, extension of your brand, and you can make more use of Freshdesk really like your own, as you wish or custom . Get Portal customization, Customize agent roles, Custom tickets forms, Custom URLs, and Custom Apps on Freshdesk that will make your job easier.
8. Guaranteed data security
Freshdesk ensures enterprise-class security with comprehensive features and audits of network, systems and regulatory compliance to protect its products and platforms. At Freshdesk, data security is strictly maintained and Freshdesk is also committed to continuing to provide a safe, reliable and trustworthy customer service platform. Freshdesk has Custom SSL certificates, IP and Network restrictions, and Identity & access management to secure data so that you are comfortable operating it.
All of Freshdesk's features are proven to help you in dealing with problems related to customer service that you have experienced so far. Switch to Freshdesk and better manage customer handling system.